Returns, Refunds and Delivery Policy
At Roman Mart, we like to offer you complete peace of mind and satisfaction when purchasing goods from us.
If for any reason you are not entirely satisfied with the product(s) you have purchased, we offer a 7-days full money back guarantee or an exchange on the product(s). The goods will need to be returned to us in their original packaging, without any usage and in the same condition as received by you. We aim to deal with any returns within 3 working days. Bearing this in mind, please note the following points on this policy:
Once used, all items become non-refundable and non-replaceable unless there is a clear manufacturing fault in the product.
Any items purchased that need to be exchanged or refunded (within seven days of purchase) have to be in their original packing, unused and in a saleable condition. The customer will need to provide proof of purchase (order number and original invoice) with the returned goods.
The cost of items being returned (delivery charges) will need to be paid for by the customer (customers are advised to use a trackable delivery service as Roman Mart cannot take responsibility for items that do not arrive).
Any items which are faulty or unsuitable and in need of replacement/exchange need to be returned to us for inspection before a replacement is sent out. We aim to deal with such inquiries as quickly as possible
We aim to dispatch all online orders for delivery within the selected delivery time frame. If a ‘Collect-In-Store’ option is selected, the order will be ready for collection on the next working day (i.e. if an order is placed on a weekend, it will be ready for collection on Tuesday – or Wednesday in case of a Bank Holiday weekend).
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