Terms & Conditions



What are your delivery charges?

Shipping is free in locally, in other countries we are charging depending on the quantity. 
Your signature may be required by the carrier. Your order is dealt with as quickly as possible in order of receipt.

Where do you deliver?

We have valued customer over the globe and offering our services worldwide.

When will I receive my order?

Orders for UAE usually take 2-3 working days (excludes Weekends and Bank Holidays), for the standard sizes & available stock. International orders may take 5-10 working days.

What if I don’t receive my order?

Please contact our Customer Service Team with your order number or contact us by email we will look into this for you.

What if I’m not in when you deliver?

Our courier will leave you a card which contains instructions on how you can arrange a re-delivery.


This section explains how Roman Mart uses any information you give to us, and the ways in which we protect your privacy.

we conform to the data protection act, 1998, and as such have a legal duty to protect any information we collect from you. we use leading technologies to safeguard any sensitive data and encryption software to protect any card details you submit and keep strict security standards to prevent any unauthorized access to it. we will never pass on your details to any third parties and we do not send random marketing emails to personal email addresses (spam).

we collect information about you for 2 reasons; firstly, to process your order and second, to provide you with the best possible service. the type of information we will collect about you includes:

your name
phone number
email address
Shipping & Billing Address
information required for order processing
we will never collect sensitive information about you without your consent. the information we hold will be accurate and up to date. you can query the information that we hold about you by emailing us. if there are any inaccuracies we will delete or correct it promptly.

the personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

Use of cookies on our site

a cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

a cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

two types of cookies are used on this website:

session cookies which are temporary cookies that remain in the cookie file of your browser until you close the browser.

persistent cookies which remain in the cookie file of your browser for much longer. these cookies are used for example to store the contents of your shopping basket and your login information in order to save you time during subsequent visits to this website.

this website may not function properly if cookies are disabled by your browser.

if you have any questions/comments about privacy, please contact us.


What is your returns policy?

If you are not satisfied with your order, for any reason, you may return it within 2 days after the day you have received it and receive a replacement or full refund for the price of the product. Delivery charges will not be refunded. The product must be returned in a re-salable condition in its original, undamaged packaging.

How do I return an item if I have changed my mind?

Please contact us by email stating the order number, product code, reason for return and if you want a refund or a replacement. We will then advise with full information about how to return your item - please note the costs incurred will be payable by the customer (unless agreed otherwise).

When will I get my refund?

Your refund will be credited back to the same method of payment you used when placing the order and you will receive this within 14 working days of us receiving the return.


How safe is my order with Roman Mart?

We use the latest encryption and secure server technology to ensure that your data cannot be accessed by any third parties.

What payment options are accepted on Roman Mart?

We accept PayPal,Check / Money order, Bank Transfer Payment or you can pay by the following credit or debit cards; Visa, MasterCard, applepay.

How do I know my order has been received my order?

Once the order is placed we will send you an order acknowledgement email.

If I encounter a problem while submitting my order or think I have sent a duplicate order what should I do?

contact us by email with your order number and we will answer your query.

What if I wish to change or cancel an order after it has been submitted?

It depends on the individual item and its delivery time. Please contact us with your order number and we will do our best to accommodate your request. If the item has already been dispatched it will not be possible to change or cancel the order.

Will I receive a receipt for my order?

Yes, you will receive an email confirming your delivery and a separate delivery note when you receive your order.


What payment options are accepted on Roman Mart?

We accept PayPal,Check / Money order, Bank Transfer Payment or you can pay by the following credit or debit cards; Visa, MasterCard, applepay.

What are your quoted prices?

All prices quoted on website are in USD and are correct at the time of print. these prices are final & includes all taxes excluding import duty to your country & shipping charges. We reserve the right to alter prices without notice.


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